Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Note: For pre-order items, shipping time will begin after the item has been dispatched.
Free shipping for orders over 39 USD, Shipping methods: 4PX, USPS,DHL
Which country do you ship to?
Now we provide the shipment for the below countries and regions:
| Country/Region | Estimated Delivery Time | Shipping Cost | Minimum for Free Shipping |
| Australia | 6-8 days | $3.99 | $39 |
| Austria | 5-7 days | $3.99 | $39 |
| Belgium | 7-13 days | $3.99 | $39 |
| Brazil | 15-25 days(pay tax) | $3.99 | $39 |
| Brunei | 10-20 days | $4.99 | $39 |
| Canada | 6-8 days | $3.99 | $39 |
| Cambodia | 10-20 days | $4.99 | $39 |
| Czech Republic (Czechia) | 9-16 days | $3.99 | $39 |
| Denmark | 7-12 days | $3.99 | $39 |
| Finland | 8-15 days | $3.99 | $39 |
| France | 6-15 days | $3.99 | $39 |
| Germany | 4-8 days | $3.99 | $39 |
| Greece | 12-15 days | $3.99 | $39 |
| Hong Kong | 2-5 days | $0.00 | $0 |
| Hungary | 7-15 business days | $3.99 | $39 |
| India | 12-22 days | $4.99 | $39 |
| Ireland | 7-15 business days | $3.99 | $39 |
| Italy | 8-15 days | $3.99 | $39 |
| Indonesia | 5-10 business days | $3.99 | $39 |
| Japan | 4-7 日 | $3.99 | $39 |
| Kazakhstan | 10-20 business days | $4.99 | $39 |
| Luxembourg | 7-15 business days | $3.99 | $39 |
| Latvia | 7-15 business days | $3.99 | $39 |
| Myanmar | 7-15 business days | $4.99 | $39 |
| Macao SAR | 2-5 business days | $0.00 | $0 |
| Mexico | 7-15 days | $5.99 | $39 |
| Malaysia | 5-10 business days | $3.99 | $39 |
| Netherlands | 7-15 business days | $3.99 | $39 |
| New Zealand | 7-15 business days | $3.99 | $39 |
| Norway | 7-15 business days | $5.99 | $39 |
| Poland | 7-15 business days | $3.99 | $39 |
| Portugal | 7-15 business days | $3.99 | $39 |
| Philippines | 5-10 days | $3.99 | $39 |
| Singapore | 3-9 days | $3.99 | $39 |
| Slovenia | 7-15 business days | $4.99 | $39 |
| Slovakia | 13-20 business days | $3.99 | $39 |
| South Korea | 6-10 days | $3.99 | $39 |
| Spain | 4-8 days | $3.99 | $39 |
| South Africa | 7-15 business days | $5.99 | $39 |
| Sweden | 9-15 days | $4.99 | $39 |
| Serbia | 10-15 days | $5.99 | $39 |
| Switzerland | 10-15 days (avg. 8 days) | $3.99 | $39 |
| Taiwan | 2-5 days (avg. 3 days) | $0.00 | $0 |
| Thailand | 7-11 days (avg. 7 days) | $3.99 | $39 |
| UAE | 6-10 days (avg. 8 days) | $3.99 | $39 |
| United Kingdom | 5-8 days (avg. 6 days) | $3.99 | $39 |
| United States | 5-10 days (avg. 7 days) | $3.99 | $39 |
| Vietnam | 5-10 days (avg. 7 days) | $5.99 | $39 |
Note: this shipping form does not apply to power banks
Duty and Shipping Area
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, United Kingdom [Normally no import duty occurs]
Portugal, Ukraine [May needs to pay duty]
Turkey [Needs to pay duty]
American: Canada, United States [Import duty will not become an issue]
Asia: Brunei, China, Hong Kong SAR, Indonesia, Israel, Japan, Kuwait, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan [Normally no import duty occurs]
India[Needs to pay duty]
Oceania: Australia, New Zealand [Normally no import duty occurs]
For customers in the rest of the world, additional taxes, duties, and fees may apply, all of which the recipient must pay at the time of delivery. If you decline to pay those charges, the package may be considered abandoned, destroyed, or returned to the sender, at an extremely high cost charged to Benks. Under these circumstances, we cannot consider requests for replacement shipments or refunds.
How long does the shipping take?
The time frame of order delivery is divided into two parts:
- Processing time: 1-3 Days (Except the pre-order and the Chinese Spring Holiday)
- Shipping time: 3-25 Days
How can I change my address?
We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at support@benks.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have never received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.
Fast, Free Shipping
on orders $39+
1 Year Warranty
On All Orders
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Return Policy
30-Day Return Policy
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